Customer retention
intelligence for
motor finance.
"You can't improve what you can't measure." Most motor finance lenders have no reliable way to measure their most critical commercial metric. We deliver your first-ever true retention rate in two weeks.
Three capabilities. One persistent customer view.
- Probabilistic match across 5 data signals
- Handles misspellings and shared households
- Survives changed contact details
- Standardised Customer Retention Rate (CRR)
- Benchmarked across HP, PCP, Lease, Personal Loan
- Configurable measurement windows
- Drill from national HQ → dealer
- "Lost to Dealer" analysis
- At-risk renewal pipeline
- 7-dimension Data Explorer
Real pilot results.
Loyalty strategy and reporting tool, deployed in 4 weeks.
A UK captive motor finance company engaged DDX to build a standardised loyalty strategy and a KPI reporting environment — the foundation that became RetainIQ.
RetainIQ is part of MobilityIQ.
MobilityIQ is DDX's AI intelligence platform for automotive OEMs, finance groups, and dealer groups — a growing suite of products built on the same data foundation.
Insights from the DDX desk.
The thinking behind RetainIQ — retention economics, automotive finance strategy, and AI in the customer journey. Published on the DDX blog.
The Financial Impact of Customer Retention
A one-point rise in retention is worth roughly €28M a year on a representative motor finance book. Here's the arithmetic — and how to bank it.
Read on the DDX blog → Automotive financeUpgrading your automotive financial services strategy
Where automotive lenders leave sales and profitability on the table — and the data foundations that close the gap.
Read on the DDX blog → AI & customer experienceAI strategies for automotive customer experience
How AI reshapes the automotive customer journey — from identity resolution to proactive, personalised engagement.
Read on the DDX blog →Pricing scales with your book size.
Every engagement starts with a commitment-free 2-week pilot. Talk to us for a tailored quote.
Discover your true retention rate.
2 weeks. No commitment. Your data, your insights, walked through with you.